Tech Fixer Canberra (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Tech Fixer when providing onsite computer repair services across Canberra and Queanbeyan.

1. Information We Collect

We collect information you provide directly to us when you book a service, request a quote, or contact us. This may include:

• Name and contact details (phone number, email address).
• Physical address (for onsite service visits in Canberra suburbs like Gungahlin, Belconnen, etc.).
• Device details (computer model, passwords provided strictly for repair access).

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our repair services.
• Communicate with you about your appointment, quote, or repair status.
• Process payments and send invoices.
• Verify service coverage in your suburb (e.g., Queanbeyan, Jerrabomberra, North Canberra).

3. Data Security & Your Device Data

We take the security of your personal data and the data on your devices seriously.

• Repair Access: We only access files on your computer/device necessary to perform the requested repair or data recovery service.
• Data Privacy: We do not browse, copy, or share your personal files (photos, documents) unless explicitly authorized for data backup/transfer services.
• Password Security: Any passwords provided are used strictly for access during repair and are not stored permanently. We recommend changing your password after service is complete.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers who perform services on our behalf (e.g., secure payment processing).
• Law enforcement or government bodies if required by Australian law.

5. Service Areas Covered

This policy applies to all services provided in the ACT and NSW regions we service, including:

Gungahlin, Belconnen, North Canberra, South Canberra, Woden, Weston Creek, Molonglo Valley, Tuggeranong, Queanbeyan, Jerrabomberra, and Googong.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at: